1. Solution home
  2. Products
  3. All You Need to Know

Connecting a Mudita Pure or Harmony to Mudita Center

The Mudita Pure and Mudita Harmony communicate with a co Mudita Center  through a USB-C cable connection.

How to Connect Your Device

  • Open Mudita Center on your computer.

  • Connect your Mudita Pure or Harmony to your computer with a USB-C cable and wait for the device to sync with Mudita Center.

  • Once the sync is complete, you should see the "Overview" section with details of your device.

What If My Device Is Not Recognized? 

First, start by trying the steps outlined in Mudita Center:

  • Disconnect the device from the computer

  • Restart the device

  • Reconnect the device to the computer

  • Unlock the screen if connecting the Pure

If this doesn't help and your device is still not recognized, you can also try the following:

  • Restart Mudita Center and/or restart your computer

  • Perform a factory reset of your Pure or Harmony. Please note that this step would delete all user data and settings from the device

  • Inspect the USB ports and cable for damage or dirt, clean if needed

  • Make sure the cable is fully inserted on both sides.

  • Use a different USB-C cable

  • Reinstalling Mudita Center has shown to help in a number of situations.

  • Connect to Mudita Center on another computer (if one is available). If possible, try a machine with a different operating system.

If you've exhausted all of the above options and are still unable to connect your Mudita Pure or Harmony to Mudita Center, please reach out to our Customer Support for help. Click here to open a new support ticket.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article