Troubleshooting
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Low call volume or no data on US carriers
Usually a carrier restriction, not a fault. Activate the SIM in another phone first, prefer a physical SIM, set the APN manually, or move to T-Mobile or a T-Mobile-based carrier (Mint Mobile, Tello, US Mobile).
An OS update fails on Kompakt
Try the update again on a stable connection, check that downloads over mobile data are allowed, then restart. A factory reset is the last resort.
Ghost message sound with no notification
Update Kompakt first: older versions could play the tone for group messages they could not show. If it continues, the sound may come from an app you installed yourself.
How to do a factory reset on Kompakt
Back up in Mudita Center first. Then Settings, System, Factory Reset, and confirm Factory Reset. Everything on the phone is deleted; your MuditaOS K version stays the same.
Files do not show when connecting Kompakt via USB-C
If you connect Kompakt to your computer but can’t see your files, you’ll need to allow file transfer.
I forgot my Kompakt PIN or screen pattern
If you forget your PIN or screen pattern, you will need to perform a factory reset to regain access. This erases all data on the phone.
Kompakt is stuck in a loop when it starts up
If your Mudita Kompakt is stuck in a loop when it starts up, you need to perform a factory reset. This erases all data on the phone.
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