Short answerJust like with new products purchased in our store, you can withdraw from your purchase of outlet products within 14 days of receiving their shipment (30 days for orders from 15 October 2026 while the current promotion lasts).
Extended Satisfaction Guarantee: 30 days. For orders placed in the Mudita store from 15 October 2026, including outlet products, you can withdraw from the purchase within 30 days of receiving the shipment instead of 14, for as long as the promotion lasts. The conditions are in the promotion terms.
Withdrawal from the purchase agreement
- If you decide to return your purchase, please reach out to our support team to register your return and ship the product back to us within 14 days of receiving your shipment (30 days for orders covered by the Extended Satisfaction Guarantee).
- You do not need to provide a reason for your return, but we will be grateful for all feedback that you're willing to share.
- You will need to handle the return shipment on your own and cover its cost. This cost will be largely dependent on your geographical location.All returns must be shipped back to Poland.
Warranty-Based returns
Our outlet products were tested to be fully functional. However, if you do observe that an item which you purchased is defective, you can return it under warranty. There is a 6-month warranty period for our outlet products. This warranty does not include visual defects outlined in the description for our outlet products.
Ready to proceed?
Please click here to submit a new support ticket.Our support team will help register your case and guide you through the return process.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article