This covers orders placed on store.mudita.com. The full rules are in the Terms of Sale. If you bought from another store or retailer, contact that store for a 14-day return.
Start the return
- Open your order confirmation email and follow the link to your order status page. You can also use the Return link in the footer of mudita.com. No account or login is needed.
- Press the Withdrawal Button and confirm which items you are returning. Pressing it before the 14 days (30 days for orders covered by the Extended Satisfaction Guarantee) run out is enough to meet the deadline.
You can also report the return another way, for example by letter or email. You can use the withdrawal form (PDF, 361 KB), but you do not have to.
Send the parcel
Pack the product with its accessories and send it within 14 days of pressing the button, or of reporting the return another way, to:
DTW Logistics Fulfillment Center
ul. Sochaczewska 98C
05-870 Błonie, Poland
Tel. +48 223 433 783
You pay the cost of sending the parcel back, unless we agreed otherwise in writing for your order or a promotion (Terms of Sale, section 7.6).
Your refund
When the parcel arrives, our team checks the contents and condition. After that, the refund is issued automatically to the payment method you used, within 14 days of the parcel being delivered to us (or of you sending proof of postage).
Questions, or a problem with the online tool? Email support@mudita.com.
Outlet and warranty
| Situation | What to do |
|---|---|
| Changed your mind, within 14 days (30 during the promotion) | Return, as above |
| Outlet item, within 14 days (30 during the promotion) | Contact support to register the return. You arrange and pay the return shipping to Poland |
| Stopped working | Warranty claim, shipping paid by us |